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Management Side
Domtar: Dryden Mill Conducts Maintenance Outage During Pandemic
CANADA (News release) -- A scheduled maintenance outage is a critical part of any mill's operation. The downtime gives employees an opportunity to complete necessary maintenance that isn't possible during normal operations, and it ensures the mill continues to run safely and efficiently. It's also important to the community. Vendors and contractors who travel to the site to assist with the outage support the local economy by staying in hotels, eating in restaurants and shopping at local businesses.

Earlier this year, everything was proceeding according to plan for the Dryden Mill's spring maintenance outage. The small community of about 8,000 people located in Northwestern Ontario, Canada, was also preparing for an influx of about 500 vendors and contractors.

Then the COVID-19 pandemic started, and Dryden Mill Manager Marie Cyr and her team had some tough decisions to make. Should they proceed with the maintenance outage? If so, could they ensure the health and safety of employees and contractors? Could they maintain proper social distancing? Could the facility manage outside visitors in accordance with public health regulations? Would the influx of outside workers affect the health of people living in Dryden?

Collaboration Enables Safe Maintenance Outage
With support from Domtar's corporate leadership, the team decided to proceed with the maintenance outage, but it designed a reduced work scope that focused only on tasks deemed essential for the mill's safe and efficient operation. More work would be performed by mill employees, reducing the need for outside service providers by 80 percent. In addition, the majority of the 100 outside providers who were required would come from within Northwestern Ontario, eliminating the need for travel from outside the region. The change in scope also meant the outage would take 21 days instead of 9 days.

The team knew the plan couldn't proceed without support and guidance from local health and safety authorities and Dryden community leaders. 'As we developed our plans, we worked closely with community partners to build understanding and get their guidance,' says Marilyn Findlay, Dryden Mill's health and safety manager. 'We wanted to cooperate and assure them that we could safely execute our plan.'

Dryden Mill leaders worked with members of the Northwestern Health Unit, the Dryden Regional Health Centre, the City of Dryden and the Ontario Ministry of Labour, Training and Skills Development to create a detailed health and safety plan that could follow COVID-19-related guidelines and allow the maintenance outage to occur.

Naturally, health and safety are always priorities for the mill, but they're even more critical during a pandemic - especially in Dryden, a small, remote community with limited medical facilities, located roughly 350 kilometers (218 miles) from the nearest large city.

Dryden Mayor Greg Wilson commended the mill's efforts to anticipate and quickly respond to local questions about the influx of contractors by providing facts and figures, as well as open access to many third-party and internal processes.

'Thank you for putting so much time and effort into communicating your shutdown plans with us over the past few months,' he said. 'Your commitment to the safety and wellbeing of our town over the years has only served to enhance an already strong relationship.'

In addition to the rigorous measures already in place to address COVID-19 risks, the mill adopted enhanced protocols for facility use, cleanliness, traffic flow and personal protective equipment (PPE). The largest consideration during the maintenance outage was coordinating and caring for visiting contractors to ensure everyone's protection during the maintenance outage.

A key factor in doing this successfully was the strong partnership established with a local hotel where the contractors stayed. Contractors were screened prior to arrival. The hotel staff graciously provided all meals as well as accommodations that were adequately spaced and thoroughly cleaned. Contractors had daily health monitoring and temperature checks before leaving the hotel. To ensure they met proper isolation and social distancing requirements throughout their stay, contractors remained on hotel property when not at the mill, and they were accounted for with each arrival and departure.

The maintenance outage happened between May 16 and June 6, and everything went according to plan. The process was extremely efficient and successful, but most of all, it was safe.

Lindsay Gannon is a superintendent for Venshore Mechanical Ltd., one of the contractors helping with the maintenance outage. She thanked the mill team for their planning efforts. 'Everything, from our accommodations, site access, issuing permits and maintaining social distancing in common areas, was well thought out. It really made our job much easier.'

Dryden Mill Sets Industry Example
The Dryden maintenance outage's success in the midst of the COVID-19 pandemic has garnered national attention in Canada at a time when many other pulp and paper operations are considering cancelling, or have already cancelled, similar maintenance outages. The mill shared its story through Canadian industry trade associations, and it's now considered a best management practice for other mills to consider.

'2020 has brought along many new challenges and uncertainties to overcome,' says Domtar Pulp Vice President Steve Makris. 'The challenge presented to the Dryden team to address safe and critical operations during a pandemic was not an easy one. But I'm proud of the process they followed to achieve a positive outcome. It truly embodies Domtar's core principles of being agile, caring and innovative.'

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