Little did I know when I wrote the column last week, "Quality is Attitude" that there would be a sequel, but here it is. We usually think of quality, and concomitant attitudes about quality, as we think of suppliers serving customers. So, what would you say about customers providing outstanding, unheard-of quality to their suppliers? Would you infer from this that such a company, if it existed, would have quality service so ingrained that their customers could rest assured the quality they receive in service and products is top notch? I have found such a company and unabashedly want to tell you about them and their president.
