There is an old phrase, "We don't have time to do it right, but we have time to do it over!" So true. When you produce off-spec goods you will break into production to remake the order so you don't lose the customer. The losses are incalculable. Examining why you make poor quality goods or deliver poor quality services is instructive and a good place to start to buff up the overall management of your organization. Why did you produce poor quality goods? There are only three or four key high-level metrics that need to be examined out the gate...
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