| Update 3: WestRock sees revenue hit from ransomware attack; facilities continue to be impacted |
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| January 28, 2021 |
ATLANTA (From staff reports) -- Paperitalo Publications has learned that at least 17 of WestRock's mills and facilities have been affected by the ransomware attack.One major mill is reportedly expected to be down for at least two more days.Meanwhile, it was also learned another major Atlanta-based company -- not in the pulp and paper industry -- was hit by the ransomware attack at the same time as WestRock.During its quarterly conference call on Thursday morning, Jan. 28, 2021, WestRock said that most mills and converting locations continue to run and deliver for customers, however, some sites have used manual methods to process and ship orders. The company added that it is focused on responding to customer needs with transparent communications and that there is no evidence that its customers' or teammates' data has been compromised.Paperitalo will continue to update this story as we learn more.
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ORIGINAL STORY: ATLANTA (News release) -- WestRock Company announced that on Jan. 23, 2021, the Company detected a ransomware incident impacting certain of its operational and information technology systems.
Promptly upon its detection of the incident, the Company initiated response and containment protocols. The Company's security teams, supplemented by leading cyber defense firms, are working to remediate this incident. The Company has notified law enforcement and reached out to its customers to apprise them of the situation.
Systems recovery efforts are in process and being implemented as quickly as possible, and teams are working to maintain the Company's business operations and to minimize the impact on its customers and teammates.
Although WestRock is actively managing this incident and will continue to do so, it has caused and may continue to cause delays in parts of the Company's business and may result in a deferral or loss of revenue and incremental costs that may adversely impact WestRock's financial results.
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TUESDAY UPDATE: WestRock Company has provided the following update on its ransomware incident which was announced on Jan. 25, 2021.
WestRock's security teams, supported by leading cyber defense firms, continue to work on remediation of and recovery from this incident. With some exceptions, the Company's operations have continued to run and deliver for customers. In locations where technology issues have been identified, we are using alternative methods to process and ship orders.
"We are working around the clock to complete our investigation and to restore normalized operations as quickly as possible," said Steve Voorhees, chief executive officer. "WestRock teams are taking extraordinary steps to keep our mills and converting plants operational and to safely deliver to our customers."
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